Occupation of an apartment is subject to our standard Terms and Conditions of business:

Contracting parties

These Terms and Conditions govern the contract between Wycombe Apartments and you, the Guest.

Check In, Availability & Booking

Check in is between 3pm and 10pm on the day of arrival. If you need to check in outside of these hours, this must be arranged in advance. Apartments must be vacated by 12 noon on the day of departure unless otherwise agreed in advance. Failure to vacate by this time may result in further charges.

Booking Information

Call Wycombe Apartments on +44 (0) 7779 583366 or book on-line at www.wycombeapartments.com

Cancellation and Amendments

PLEASE NOTE: All cancellations and amendments must be made in writing. A charge will be levied in respect of reservations, which are subsequently cancelled, or in the case of non-arrival.

In the case of bookings for the duration of 1 – 14 nights we will require 14 days’ notice of cancellation in writing prior to the arrival date and for bookings of 15 nights or more 28 days’ notice of cancellation in writing prior to the arrival date.

If the appropriate cancellation notice is not given in writing prior to the proposed arrival date the total cost of the accommodation will be charged, unless we are able to re-let the accommodation at the same rate. We recommend that appropriate insurance is taken out especially for longer stays.

Please note there will be a £50 administration fee for any confirmed bookings which are subsequently amended.

Whilst every effort is made to fulfil your requests, unfortunately we cannot guarantee these and failure to do so will not constitute a breach of contract. In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so.

However, you have the right to accept the changed arrangements as notified or cancel your reservation and receive a full refund of monies paid. Wycombe Apartments will be under no further obligation or liability for losses or expenses arising from the cancellation. There are no further circumstances for which Wycombe Apartments will be liable for a refund.

Car Parking

Car parking is free and available for one car only. Please note this facility is provided at the customer’s risk. For further information on parking availability please contact us.

Cleaning

Unless otherwise agreed, the apartment is booked on a self-catering basis. For stays in excess of 7 nights, the price will include a full weekly clean of the apartment including linen and towel change. Please note the weekly clean will not include the washing of dishes or removal of excess rubbish. The apartments are to be left in a clean and tidy manner, and failure to do so will result in an end of stay additional cleaning charge of £100.00.

We are able to provide extra bed linen and towels by prior arrangement but an additional charge will apply.

Lost Keys

A charge of £275.00 will be made for any lost keys. This is the charge made by the locksmith to supply and fit replacement locks.

Complaints and Comments

Any complaint or comment regarding your stay should be made to our office. Please kindly note complaints are more easily resolved while you are still in the property.

Please call Wycombe Apartments on +44 (0) 7779 583366 or email us from the website during office hours. Monday to Friday 9.00 to 5.30 pm.

Damages

A £100 security deposit will need to be paid  before arrival. Alternatively a credit card payment form must be completed. Wycombe Apartments reserves the right to charge you for any missing items, any damage caused to the property during your stay, or any additional cleaning. We will provide you with full breakdown of such charges which may include an administrative fee to recover our costs.

We also reserve the right to cancel any booking should you or any members of your party create a serious disturbance to any adjoining neighbours.

Insurance

Guests and visitors are advised to ensure their own insurance covers any loss or damage to personal property during their stay and to ensure adequate personal and travel insurance is taken out.

Occupancy

The apartment is to be occupied only by the persons detailed on the booking form. We reserve the right to charge an additional fee if it is found that there are persons occupying the apartment who are not included on the booking form and reserve the right to ask the entire party to vacate the premises. In these circumstances we also reserve the right to retain the damage deposit and there will be no refund for unused days.

In the event of any complaints of noise or disrespect and damage to the property, we reserve the right to require guests to vacate the premises with immediate effect, and with no compensation for unused days.

We reserve the right to decline any bookings where we have reason to believe that the customer will not use the apartment responsibly. This could include behaviour contrary to good morals and public order.

Pets

Are permitted strictly by prior arrangement only

Right of Entry

Employees of Wycombe Apartments or nominated person shall be allowed access to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance. 24 Hours written notice will be given to the guest(s), unless in the case of an emergency.

Smoking

Please be advised that all of our apartments are non-smoking. Failure to comply with our non-smoking policy will result in the cost of having the apartment cleaned to remove any smoke odour.